The Sanatorium You might feel a slight sting

27Jul/101

Valve Gives 2 Free L4D2 Copies To Those Who Got Banned In MW2

A few days ago, Modern Warfare 2 players started getting banned by the Valve Anti-Cheat(VAC) program on Steam for apparently no reason. Over 12,000 players got banned in what we now know was an error in Valve's coding. How could they ever make it up to them you ask? How about giving them two copies of Left 4 Dead 2 for free? Gabe Newell himself apologized and sent this nice message to the banned players:

Hello,

Recently, your Steam account was erroneously banned from Call of Duty: Modern Warfare 2.

This was our mistake, and I apologize for any frustration or angst it may have caused you.

The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version. This was caused by a combination of conditions occurring while Steam was updating the disk image of a game. This wasn’t a game-specific mistake. Steam allows us to manage and reverse these erroneous bans (about 12,000 erroneous bans over two weeks).

We have reversed the ban, restoring your access to the game. In addition, we have given you a free copy of Left 4 Dead 2 to give as a gift on Steam, plus a free copy for yourself if you didn’t already own the game.

To share your extra copy of Left 4 Dead 2 with a friend, you can ‘Manage Gifts and Guest Passes’ from the ‘Games’ Menu in Steam, or visit this article on the Steam Support site for detailed instructions: https://support.steampowered.com/kb_…4502-TPJL-2656.

To access your own copy of Left 4 Dead 2, visit your library of games in Steam. If you didn’t already own the game, it will now be listed among your others there, and is available for download immediately.

Regards,
Gabe Newell
President, Valve

Comments (1) Trackbacks (0)
  1. What they’re doing is quite clever. Not only do they show the people who try to avoid Steam that it’s possible to get your ban reversed if you don’t cheat (a major concern I’ve seen on forums), but they’re also making their games more popular at the same time.

    It’s a lose-win situation. Customers learn to trust Valve’s decisions, Left 4 Dead becomes more popular, people try Alien Swarm as well, they then get curious about the rest of Valve’s games and they buy them, and then they get excited for Half Life’s future and for Portal 2. This only comes at the expense of potential bandwidth bills.


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